About Us:
The History of Rush Insurance
Since 2009, Rush Insurance has grown from a family-run business into one of the UK’s leading travel insurance intermediaries. Built on decades of industry expertise, we’ve remained committed to delivering trusted insurance solutions, long-term partnerships and exceptional customer service. Explore the key milestones that have shaped our journey.
Key milestones
Rush Insurance is Founded
Jeff Rush founded Rush Insurance after more than 25 years in the insurance industry, with a vision to build a travel insurance business centred on expertise, trusted partnerships and exceptional customer service.
Covered2Go Launches
Covered2Go was launched, bringing award-winning travel insurance directly to UK travellers while complementing our growing B2B partnerships.
Growing Our Partnerships
Rush Insurance expanded its partnerships across the UK travel industry, working with travel agents, tour operators and affinity partners to deliver tailored insurance solutions.
Supporting Customers Through Covid-19
During one of the travel industry’s most challenging periods, our team remained committed to supporting customers and partners with flexibility, guidance and expert service.
Building for the Future
We began a long-term technology transformation programme, strengthening our infrastructure, enhancing cybersecurity and investing in systems that support our customers, partners and continued growth.
First Which? Best Buy Recognition
Covered2Go was recognised as a Which? Best Buy, reflecting our commitment to providing high-quality travel insurance and outstanding value for customers.
Three Consecutive Years of Which? Best Buy
Covered2Go has been recognised as a Which? Best Buy every year since 2024, highlighting our ongoing commitment to delivering trusted, high-quality travel insurance.
Our Values:
Integrity
We uphold the highest ethical standards in all our interactions, fostering trust and transparency with our customers, partners, and stakeholders.
Customer-centricity
We prioritise the needs and preferences of our customers, striving to exceed their expectations by delivering personalised and responsive services.
Reliability
We are dedicated to delivering reliable and dependable insurance solutions, ensuring prompt assistance and support to our customers wherever and whenever they need it.
Innovation
We embrace innovation and leverage the latest technology to develop cutting-edge insurance products and services that address the dynamic challenges of our Policyholders.
Empathy
We demonstrate empathy and compassion towards our customers, understanding the stress and uncertainties associated with travel, and providing empathetic support during difficult situations.
Team work
We foster a collaborative and inclusive work environment, where teamwork and mutual respect are valued, enabling us to achieve our goals collectively.
Social Responsibility
We are committed to acting responsibly towards society and the environment, contributing positively to the communities we serve and minimising our environmental footprint.
Vision Statement:
Our Vision:
Our vision is to be the leading provider of travel insurance in the UK, recognised for our commitment to excellence, innovation, and customer satisfaction. We aspire to continuously enhance our products and services to meet the evolving needs of travellers, empowering them to explore the world with security and
assurance.
Mission Statement:
Our Mission:
At Rush Insurance Services Limited, our mission is to provide travellers with peace of mind and financial protection by offering comprehensive travel insurance solutions. We aim to safeguard our customers against unforeseen events, ensuring they can embark on their journeys with confidence, knowing that they are covered no matter where they go.